Customer Support Is The Key

The best and most successful companies are based on the quality of their products and the support offered after the sale. In our opinion, the support structure is as important as the quality of the product.

Telephone and emergency support service is available 24 hours per day. For network downtime problem resolution, a special phone number is available (for customers only) to contact us. We guarantee our design for the lifetime of the system. All hardware supplied by us carry the manufacturer warranty, therefore, we will deal with the manufacturer for repairs, or replacement of the faulty components while under warranty. Components that are out of warranty may be repaired for a nominal charge. In most cases, we will supply spares to the client while the unit is being repaired.

Network Support:
After the network has been implemented, the client is presented with documentation and maintenance options. We can maintain the network for the client on scheduled basis, and provide on-site emergency support. If the client chooses to maintain the network using in-house resources, we can provide the proper training for the required skills. Any properly maintained network requires the proper instrumentation. We will provide a list of instruments to satisfy your network needs.

Product Support:
WILDR (wireless interface low-power digital radio) technical support is available for 90 days after the date of purchase to aide technicians in configuring and testing the product. The product includes extensive documentation, and video tutorials. The product includes test functions in the firmware to facilitate a smooth installation, and operation.

Education & Training:
Our products and services are also backed by proper training when warranted. Services such as RF Broadband LAN when maintained by the client will require some training. We will train your maintenance personnel to efficiently carryout the tasks including the use of proper instrumentation.
Product installation and field tests may require additional skills in wireless communication. We will certify your installers by providing hands-on training to accomplish that.